Refund and Returns Policy

1. General Policy

At smartdomains, we strive to ensure that every purchase meets your expectations. Because our products are digital services, refunds are only available under the conditions described below.

2. Eligibility for Refunds

2.1. Time Frame

Requests for a refund must be submitted within 30 calendar days from the date of purchase.

2.2. Conditions

• The service has not been activated, transferred, or used in any way that would affect its functionality.
• The request is made by the original purchaser using the email address associated with the order.
• All required documentation, such as the order number and proof of payment, is provided.

3. How to Request a Refund

To initiate a refund, please contact us using one of the methods below. Include your order number, the email address used for the purchase, and a brief explanation of why you are requesting a refund.

• Email: [email protected]
• Phone: +1(806)737-9486
• Mailing Address: Address

4. Refund Process

Upon receipt of a valid refund request, we will:

• Verify the eligibility criteria.
• Process the refund within 7–10 business days.
• Notify you via email once the refund has been completed.

Refunds will be issued using the same payment method originally used for the purchase.

5. Non‑Refundable Situations

The following circumstances are not eligible for a refund:

• The service has been fully or partially delivered, activated, or used.
• The request is made after the 30‑day window.
• The purchase was made through a third‑party reseller not authorized by smartdomains.

6. User Responsibilities

Customers are responsible for:

• Providing accurate contact information at the time of purchase.
• Reviewing the product description and specifications before completing the transaction.
• Ensuring that any technical requirements for the service are met.

7. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of the website after changes constitute acceptance of the revised policy.

8. Legal Disclaimer

This policy does not affect any statutory rights you may have under applicable consumer protection laws. If any provision of this policy is found to be unenforceable, the remaining provisions will remain in full force and effect.